I’m pretty sure at some point, all of us have worked in customer service at least once - whether it is as your current full time job, or one of your part time gigs while studying.
Providing great customer service is not easy - knowing what to say and how to say it best is not a flair everyone has. To make things worse, dealing with customers who don’t speak English can be quite the challenge. To help some of the service staff out there, here’s a list of common customer service phrases - in Mandarin Chinese. At the very least, you can get yourself out of a pinch when dealing with Chinese speaking customers.
One of the first questions you’d ask a customer coming into your shop (apart from “Hello”). Be sure to offer assistance to your customers so they feel welcome & don’t get lost looking for a product!
If a patron does need assistance, you would normally follow up with this question to ask what they’re looking for specifically.
Ah. Always a bummer to hear this statement on the customer’s end, but it’s probably a phrase that you’ll be using often, whether you like it or not.
Part of being a good customer service staff is providing alternatives for products that your customers can’t currently get. It’s a way of showing that you care for their needs. Plus, they buy anyway. Win-win situation for everyone!
Sometimes, giving your own personal touch to your service is what makes you reliable and memorable to your customers. They don’t just want products from your store, they want THE best product there is out there, and knowing the personal opinion of someone working at the store they’re at can help greatly.
This is more for people working at specifically retail stores. It’s good to push them to try out products before they buy! Who knows, maybe the more they try, the more they’ll buy.
This phrase would probably be used in situations where customers are asking an unusual question that even you might not know the answer to. Tell them this to buy some time to speak to your manager.
This could be used in a variety of situations - such as when your customer is complaining about a bad experience they’ve had with a product, or if they’re looking for a product, and you’d like them to be more specific. These little story times you get from customers can help you to serve them better once you can truly understand their needs and the problems they’re currently facing.
This probably happens when your customer is complaining about something that went wrong with your product, or maybe with another staff they were talking to. Use this phrase to tell them that you appreciate their feedback and will be on your way to rectifying the mistake.
Letting your customer know that whatever happened is unacceptable whenever they’re having a poor experience with your company or its products assures them that the standard they experienced is not the norm and that they can expect better from you from then on.
Empathy is vital in the customer service sector, and there’s nothing better than to empathise with your customers when they’re having a poor experience with your product.
This phrase will probably used in situations where you are unable to solve the customer’s problems on your own, and it needs to be escalated to another team.
Good to use this phrase after you’re done assisting your customer, just so they know that they aren’t being a bother
Just a nice phrase to use when they’re about to leave the store! It could make their day, especially if they’re already having a bad one.
Tell them that they’re valued! This is just a nice phrase to end their experience with, and hopefully they come back again.